Table of Contents

Culture

Preface—Creating a Continuous Improvement Culture
Introduction to Continuous Improvement Culture
Three Stages of Culture
Changing Culture

Culture: Give It a Name!
The Hawthorne Effect
Building Culture: Attitude
Launching a Continuous Improvement System

Guest Posts
Sue Nally: The Unseen Element
Sue Nally: Broken Pots and the Arts of Innovation
Rhonda Abrams on Workplace Culture and Values
Sue Nally: Show Me the Money!
Daniel Goleman, “Leadership That Gets Results”
[VIDEO] Jack Welch on Candor in the Workplace

Tools

Overview of Waste
Lean Assessments

Lean Tools
♦ 5S
♦ Total Productive Maintenance (TPM)
♦ Standard Operating Procedures (SOPs)
♦ Visual Controls
♦ Just-in-Time (JIT)
♦ Kanbans
♦ Zoning & Cellular Layouts
♦ Value Stream Mapping
♦ Mistake Proofing (Poka-Yoke)
♦ Rapid Improvement Processes

Lean Applications
Sequencing
Quick Changeovers